Description: Call Center. Solves fulfillment problems before they are known to customers. Manages performance, recognizes, engages, coaches and trains a team of highly skilled Operation Center Specialists. Provides oversight over the remediation of order fulfillment challenges (late deliveries, etc.). Manages people-management processes (e.g., hours management, payroll, etc.). Achieves production, employee morale and customer goals. Performs analysis to manage the operation and improve performance. Presents progress reports daily, weekly and monthly to team and executives. Innovates, lead and/or supports operational projects, both on-time and in-full. Manages tasks with minimal supervision. Contributes new ideas and problem resolution proactively. Operates according to department polices and procedures. Managing staffing levels and supporting the recruitment process. Interfaces and supports key internal partners.
Requirements: HS Diploma/Some college. Must have previous managerial experience preferably in a call center environment. Hours must be flexible.
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